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<title>The Good Library Blog</title>
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<copyright>Copyright 2010</copyright>
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<title>A major scandal in the public library service</title>
<description><![CDATA[<p>In the past few weeks I have called for a total review of book supply to public libraries.  Following publication of this call I have received information that library suppliers have agreed book supply contracts at 47.5% discount off the cover price of books, so long as the supplier can make the selection of which books are supplied.   These contracts apply to all the books supplied. The commitment, written or unwritten is that the supplier will select the best, most appropriate books for the local library, in the field. </p>

<p>There are, nowadays, only a handful suppliers, most of them are owned by the two national wholesalers.  The value of the supply contracts is £90m per annum</p>

<p>You don't have to be too experienced to know that such a level of discount narrows the field of books that can be selected by wholesalers and suppliers to a very few new publications and a wide range of remainder stock. It is not hard to see what might be happening to make these contracts profitable. It is not possible to work comprehensively or appropriately at such a level of discount, as any small publisher will confirm, </p>

<p>If this is true then it represents a major breach of public trust and a total failure of professional conduct.  It needs to be investigated, urgently and whatever malpractice is in hand should be stopped immediately</p>

<p>This is really serious.</p>

<p>Councils and suppliers always claim that these deals are subject to what they call 'commercial confidentiality' -- they should not be-- they should be open to proper public scrutiny otherwise situations of this nature will occur.  </p>

<p>The shame is that the possibly virtuous idea of 'supplier selection' for public libraries has been completely misunderstood and distorted into this nonsense. </p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/02/a_major_scandal.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/02/a_major_scandal.html</guid>
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<pubDate>Sun, 07 Feb 2010 09:26:47 +0000</pubDate>
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<title>From a reader in Hertfordshire</title>
<description><![CDATA[<p>(But could be more or less anywhere)</p>

<p><em>The problem with the libraries in Hertfordshire is that they open at such difficult times. They need to adapt and move into the 21st century</em></p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/02/from_a_reader_i.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/02/from_a_reader_i.html</guid>
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<pubDate>Sat, 06 Feb 2010 12:06:49 +0000</pubDate>
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<title>Lack of leadership costs money</title>
<description><![CDATA[<p>BIC has published its latest appraisal of compliance with the standards specification of the national E4 libraries project-- these are those local authorities and suppliers using RFID (Radio Frequency Identification on library books) and EDI (Electronic Data Interchange) <br />
 <br />
What it says is that <em>most suppliers </em>either comply with standards or are committed to complying.  But <strong><em>out of more than 200 library authorities in the UK, only 10</em></strong> have yet signed up and have achieved accreditation.  The programme is now over 2 years old.<br />
 <br />
I don't think anyone effectively explains to councils and library authorities why it is so expensive to allow councils to operate their own physical and electronic specifications for supply of goods and systems.  Not only does any supplier have to be able to respond to orders requiring any one of two hundred processes and all the associated communication, but within the councils themselves, each council is set up to maintain, specify and tender for its own specifications.  Each council library service has its own experts and systems staff to define these specs and monitor performance against them .  There is, however, no need at all for any variation between councils of any kind. The cost of meeting these varying specs is huge.   Consortia working has had a small effect on the workload but there is little evidence that it has reduced costs in councils. <br />
 <br />
For any one council it appears that they are doing what they have always assumed it is their job and role to do-  to maintain their own catalogues and systems in their own way.  They don't see the broader picture - and no one ever describes it to them.  The wastage has been estimated at £200m pa  -- about £50m is the cost of library suppliers production facilities, and the other £150m is the attendant repeated structures within councils to which suppliers are responding. <br />
 <br />
In particular nearly all the general  Book supply to public libraries has now reduced to just three suppliers-  these are the national wholesalers Bertrams and  Gardners and the independent Peters (who specialise in Childrens' books). In  addition there is a small amount of academic supply which comes from UK and US major wholesalers  The market has become non competitive and the evidence of this is that as book discounts have risen to retailers, even in the past 12 months (because of retailer discounting to the public) - discounts to libraries, which are generally fixed by contract for 3 years have barely risen at all.  In other words, yet again, the local government purchasing mechanism is producing poor value and the library sector has failed to notice and address the issue. <br />
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This problem is library specific.  It will not be addressed by national initiatives of sharing council management, because it is the library profession who are allowed to specifiy what they believe is the work that needs to be done. They have no inclination to address this question- bluntly there is no incentive for them to do so. They need to be told what to do (by their employers).<br />
 <br />
We are continuing to throw huge amounts of money away and it seems ridiculous to hear pleadings fom Central quangoes about hard times and to watch libraries being closed and services reduced when this question has been sitting unaddressed for years.   We need some leadership. </p>

<p>In this specific instance what leadership means is </p>

<p>- a professional appraisal of the issues and the costs<br />
- a discussion with those responsible for both the service and its budgets (ie local councillors that hold the public libraries in their portfolio)<br />
- a clear and evaluated proposal from those in a position to make one<br />
- A concensus among a group of councils with agreement as to what to do, with a timetable.  Someone takes responsibility answering to the public for the expenditure of their money. <br />
- A firm hand on progress to ensure each of the appropriate parties does what they have agreed and that the results are what was foreseen<br />
- Completion. <br />
- Public and professional clarity throughout<br />
 <br />
</p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/02/lack_of_leaders.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/02/lack_of_leaders.html</guid>
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<pubDate>Mon, 01 Feb 2010 09:57:10 +0000</pubDate>
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<title>Where is Robin Hood?</title>
<description><![CDATA[<p>In the last week alone we have heard of palpable reductions in the public library service in Buckinghamshire, Cambridgeshire, Nottinghamshire, Southampton, Dorset, North Somerset and West Sussex and I am sure there are a lot of which we haven't heard.</p>

<p>Where is 'Delay'- the department of libraries and archives?  They now have a huge and expensive interplanetary structure of regional engagement officers with cars, secretaries, employees. mobile phones, ibooks and all the things you need to get engaged with.   They are claiming vast success rates at persuading local councils to behave and be good--  but I don't see it. Do you?  They have missed all these.  The library service is falling apart, gently like sand through the fingertips.  They appear to be having no effect-- and they are stopping anyone else from doing the same job.  Should we shut them down?  Now?  They are too frightened to answer emails-- Mrs Thatcher had the word "Frit" - she said</p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/where_is_robin.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/where_is_robin.html</guid>
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<pubDate>Fri, 29 Jan 2010 09:24:57 +0000</pubDate>
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<title>Incentives and honours</title>
<description><![CDATA[<p>This week's closing of submissions to the DCMS review of public libraries (yes-  like Leeds United it is still going on) has produced some good sense from some quarters and a flurry of incomprehensible tosh from other directions.  The overriding theme from public sector correspondents seems to be a call for a further review </p>

<p>Syrup says "SYRUP believe DCMS should commission a formal visioning exercise to determine the mission of the public library service in a modern context." </p>

<p>And 'Delay' - the department of Libraries and Archives says 'There needs to be a greater understanding of people's attitudes to libraries and library usage gearing towards better marketing and tailoring of the service. 'Delay' recommends that funders undertake a survey of users and non-users before deciding to implement new customer strategies.' </p>

<p>So what have the past two years been about then?  Why hasn't this work been done during that time?   It's not a new idea-- absolutely every normal human mortal told them at the beginning that this was what they needed to do. </p>

<p>Have they been stubbornly refusing to listen?!  </p>

<p>Why do they both write in such awful English  ...  what are 'visioning?' and 'gearing?'  -  where do these people come from?     !!!</p>

<p>Someone, whom I respect, said that libraries fail to sort out their problems, because there is no incentive for them to do so.  That's true, in modern parlance, but in old fashioned speak, public service was an honour and a privilege; there was no more need for incentive than the pride and the responsibility it carried. What happened to those? </p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/incentives_and.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/incentives_and.html</guid>
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<pubDate>Thu, 28 Jan 2010 09:26:22 +0000</pubDate>
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<title>London Libraries Change Programme has been a waste of money.  It is time to stop now.</title>
<description><![CDATA[<p>I'm not sure why Roy Clare has become the spokesman for the London Libraries Change Programme, but he appears to have taken that role.  At Christmas he was telling us that direction of the public library service should be determined by what people want.  There were several who expressed surprise when he said that, as that sentiment has been notably absent from the actions of the MLA and DCMS.  When we heard that he was to make a statement about the LLCP we were all looking to see how that new approach would be manifest.  Unfortunately it as absent as it has ever been. </p>

<p>Roy's statement and the response I have posted on Alan Gibbons' blog are below. </p>

<p>My own view is that not one more penny or minute should be spent on the LLCP until after the council elections in May and a new set of portfolio holding councillors have been appointed. Hopefully by then a new Government will have closed the MLA and appointed a new Libraries Development Agency </p>

<p>I'm afraid that, in the same way as the MLA wasted a million pounds on 'Better Stock, Better Libraries' they have now already wasted £300,000 on the LLCP and yet again we need to know why this happened and stop any more expenditure. </p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/london_librarie_7.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/london_librarie_7.html</guid>
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<pubDate>Wed, 27 Jan 2010 09:22:23 +0000</pubDate>
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<title>London Libraries Change Programme</title>
<description><![CDATA[<p>There is a new bulletin on the MLA London/ Capital ambition website <a href="http://www.londoncouncils.gov.uk/networks/lcip/londonlibrarychangeprogramme.htm">here.</a> </p>

<p>I haven't read it carefully yet, but what I shall look for are the route to </p>

<p>- More, better book stock<br />
- Longer opening hours<br />
- Smarter buildings<br />
- Knowledgeable staff at the counters </p>

<p><br />
</p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/london_librarie_5.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/london_librarie_5.html</guid>
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<pubDate>Mon, 25 Jan 2010 17:57:54 +0000</pubDate>
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<title>The Liberal Democrat Party becomes electable</title>
<description><![CDATA[<p>This blog has no association or bias towards any political party. In the matter of running public libraries the evidence is that any party can run them well or badly-  mostly the latter.  The well run ones do so because of the individual people involved and not the political party in control.  The same uncertainties surrounf the parties at national level.  Sometimes they say something good, often they don't. </p>

<p>However sincere congratulations and best wishes must go to Shirley Burnham.  Shirley has fought relentlessly, honestly, intelligently, kindly, firmly, enthusiastically and extremely hard to keep not only her own local library in Old Town, Swindon, but all the libraries of that town.  In doing so she has earned respect of journalists across the country, those of us who campaign for the same things, politicians from Swindon Town Hall to 10 Downning Street, and above all the admiration of her neighbours and friends in Swindon.  She is a complete star and a very nice person. </p>

<p>Her contribution to the national campaign and debate is second to none. She is well informed, balanced, articulate and persistently right, much to the chagrin of those who should be responsible.  </p>

<p>Shirley has announced that she will stand as a candidate for the council in Swindon this year as a liberal democrat.   They are jolly lucky to get her-- she is as well informed on library matters as any councillor in the party- and they should use her as an authority and an advocate. </p>

<p>Good luck Shirley!! </p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/the_liberal_dem.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/the_liberal_dem.html</guid>
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<pubDate>Thu, 21 Jan 2010 22:19:08 +0000</pubDate>
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<title>London Libraries Change Programme</title>
<description><![CDATA[<p>In December we werre promised a new communications strategy from the London Libraries Change Programme board and MLA London. </p>

<p>The new strategy appears to be not to communicate anything at all.  Probably until after the election, so as to avoid any embarrasment to local councillors.    </p>

<p>That's wrong!  (do I have to explain?) Democracy is about elections at which politicians say beforehand what they will do if they are elected.    One of the dafter slogans of the past decade has been about how public libraries contribute to local democracy.  Yes, sure, we can see what that means in the library services in London-  "Hide everything and shut the door, so we can decide what to do, without the public having a clue." </p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/london_librarie_4.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/london_librarie_4.html</guid>
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<pubDate>Thu, 21 Jan 2010 09:13:54 +0000</pubDate>
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<title>From the front line</title>
<description><![CDATA[<p>John writes</p>

<p>"What also needs to be recognised is (and never seems to be) in any of the reviews/proposals of government bodies etc. is the pressure on the people providing these services. </p>

<p>Firstly, the library service needs to use less casual staff and temporary contracts (I recognise that some are and always will be needed, but we have about a third to a half of the workforce in our Authority on temporary contracts and in some libraries ALL of the staff are temps/casuals). This is an inherently unstable staffing situation leading to lack of trainig, experience and low pay. </p>

<p>Secondly, the staff need to be trained properly - I know this may sound astoundingly simplistic but believe me in a lot of cases it doesn't happen. (This also comes to the sticky question of losing those staff who have a wealth of experience in libraries and books because they don't want to do computer courses or storytimes - not because they want to be awkward but perhaps because they don't have the confidence in their own abilities).</p>

<p>Finally, and this is the crunch one at this time of 'economic meltdown'- staff need to be paid properly. Forget all the spin about public sector workers getting paid more than the private sector and all those lovely gold plated pensions. After working for 6 years and fulfilling training requirements I get paid £8.72 an hour, (about a pound an hour more than the guy who cleans the library), I work 17.5 hours a week (I will not get a large pension, gold plated or otherwise - tin plated perhaps?). I'm one of the lucky one's because I've got a permanent contract. My point is - I am happy to do anything to make my library a success (and the rest of my colleagues are as dedicated) - but the levels of remuneration for the roles we already carry out are pitiful - looking to the future with self service, digital plinths and staff reductions through "natural wastage" we will be expected to do more with even less.</p>

<p>I hope this doesn't sound too pompous and I know that many other people will be in the same position in their jobs, but I do feel that sometimes the Great Library Debate needs to be turned on its head. Before adding to the list of extra things we need to do let's stop destroying the valuable assets we have in the staff (just as we have done with book stock and buildings).</p>

<p>Thanks for your time."</p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/from_the_front.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/from_the_front.html</guid>
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<pubDate>Wed, 20 Jan 2010 19:58:50 +0000</pubDate>
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<title>SYRUP drizzle</title>
<description><![CDATA[<p>You know how when you pour golden Syrup on the porridge the little brown stream meanders around until it forms a puddle.  I thought of that when I looked again a this entry on the <a href="http://communities.cilip.org.uk/blogs/update/archive/2009/12/17/cilip-s-big-conversation-how-you-can-join-its-project-board.aspx#comments">SYRUP Dating blog </a></p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/syrup_1.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/syrup_1.html</guid>
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<pubDate>Mon, 18 Jan 2010 19:51:13 +0000</pubDate>
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<title>Just about libraries</title>
<description><![CDATA[<p>I use my library all the time.  I normally have about 4 or 5 books out on loan. Sometimes I take them all back and start again.  I'm just going to do that this morning.  I shall probaby only take out one, because I have to go and see someone and one book will last me for the weekend.  So I shall put one paperback in my pocket and find somewhere to sit, waiting for my meeting, reading. That's my life! </p>

<p>Even though I have read books all my life, most of which I could not recall if you tried to force me,  I know that there is a vast number of authors about whom I know absolutely nothing and that there is a fair chance that I will find someone new, whose books I have never read, whose work I will enjoy and want to read more (or everything) that they have done. </p>

<p>Sometimes I read prize winning stuff.  I have read all of Orhan Pamuk's books except the most recent one.  You might be surprised (but I'm not) that you can always talk about Pamuk in the Kebab shops round here. Turkish people are more familiar with their own history and literature than people who run fish and chip shops.  They know what happened in 1453, where most of us don't.   Sometimes (often) I just read the story books that would probably not win prizes.  I am reading all Peter Robinson's books at the moment, because they are good stories and they are set in the area where I was a child.  I read any of Margaret Yorke's books I can find- because they, too are good stories and I met her and liked her. In December I had a good dose of Katherine Mansfield and of George Orwell.  And I have read Hilary Mantel - all from the library.</p>

<p>I also borrow and read non fiction.  The title catches your eye and suggests a subject about which I want to know more. </p>

<p>I buy books, too. Sometimes because I just can't resist them. Sometimes because I need them for work and often to give as presents.   I have a pile of books I was given for Christmas and am enjoying each slowly. </p>

<p>But without the library, both the local small library and the central library which is open more often, I would be very deprived, and not at all so happy.   Someone said the library is a place people seek their communities.  I don't-  I just look for things to read. </p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/just_about_libr.html</link>
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<pubDate>Fri, 15 Jan 2010 11:04:33 +0000</pubDate>
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<title>MLA London to resite its office to planet Mars</title>
<description><![CDATA[<p>Press release</p>

<p>Having been absent from the capital for such a long time, MLA London have announced what many suspected, that they have moved their office to Mars. The spaceship with all their laptops and filing cabinets has not yet landed, so they are 'hors de realite' for a little while longer. </p>

<p>They have, however, taken with them all the available information  about Capital Ambition - Mayor Boris's private scheme for doing something to public libraries, no one knows what.   They have also taken, as one might have anticipated, a large carrier bag full of the nation's money, of which there is now not much left. </p>

<p>It is a long path of darkness and expense, probably ending in silence and red faces.  That is what happens on Mars</p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/mla_london_to_r.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/mla_london_to_r.html</guid>
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<pubDate>Wed, 13 Jan 2010 11:42:48 +0000</pubDate>
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<title>Scoop: London Boroughs to be completely reorganised by Tories</title>
<description><![CDATA[<p>I'm only guessing, but if you add one and one together and make five, out of the confusion of the London Libraries Change Programme (<a href="http://www.londoncouncils.gov.uk/networks/lcip/londonlibrarychangeprogramme.htm">still communicating no news</a>), it appears that the Conservative Party could secretly be planning to reduce the number of London Boroughs from 32 to 5. </p>

<p>The five are 'North, South, East, West and Central'. Presumably they are desperately hiding this plan until after the general election. </p>

<p>It's not a bad idea but, being parochial, will be a long time, if ever, it makes improvements to public libraries. Nevertheless I'm sure it will be immense fun for all those officials, politicians and the press who occupy themselves with these things.   The questions will be whether it actually saves more money than it costs to do and whether it makes life in London better or worse-- and I guess we will never ever know the truth about those things. </p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/scoop_london_bo.html</link>
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<pubDate>Wed, 13 Jan 2010 09:24:13 +0000</pubDate>
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<title>Absolutely right thinking, and good news from The Reading Agency</title>
<description><![CDATA[<p>If a clothes shop said - 'our sales are down, people must have decided to go naked' - you would know that the owner was barmy, had a lousy shop and was incapable of giving people what they want.  Yet, so often we hear councils and officials saying 'people have stopped using the library, reading must be a thing of the past'  They are mad</p>

<p>So Miranda McKearney (who is extremely good and sane) is quite right when she says: </p>

<p><em>The analysis of libraries’ current position sometimes implies that the public are no longer interested in what libraries offer readers. </p>

<p>At The Reading Agency we have found this to be misleading. When libraries take positive steps to attract readers through creative initiatives, the public respond with alacrity. There is a real demand for reading groups, author events, challenges and promotions, as preliminary figures from The Reading Agency's 2009 partnership work with libraries shows (more to come later when we have our final year’s results in)  </p>

<p>- 725,000 children taking part in the Summer Reading Challenge, up 35,000 on 2008</p>

<p>- 50,060 people joining a library to take part in our reading challenges (the Summer Reading Challenge and the Six Book Challenge)</p>

<p>- 25% more Chatterbooks reading groups running in libraries, with schools set to join the Chatterbooks network in 2010</p>

<p>- the 8372 people who came to our Reading Partners author events in libraries </p>

<p> The best library services are creating an exciting, lively reading offer and the public are responding. We should look to the growth trends in carving out a new vision for a new role for libraries in promoting reading in the community. </p>

<p> Miranda McKearney </em></p>]]></description>
<link>http://www.goodlibraryguide.com/blog/archives/2010/01/absolutely_righ.html</link>
<guid>http://www.goodlibraryguide.com/blog/archives/2010/01/absolutely_righ.html</guid>
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<pubDate>Sun, 10 Jan 2010 19:13:40 +0000</pubDate>
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