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August 10, 2008
More on Fines
from the Lis Pub Libs site this morning
'I can speak from a customer perspective. For the last 3 years, whilst working for The Reading Agency, I have had to pay fines as an ordinary punter at my local library. On many occasions now I have had to pay fines because, like most people, I have a life - loads of things to get done in the course of a day. Remembering to get my books back on time is not always top of my priorities.
On the last occasion, I had £15 to pay in fines. It made me feel punished, quite embarrassed to approach library staff and actually quite angry that I was 'wasting' £15. Of course, I've never really felt this before because I've had many years as a librarian where I've been able to waive my own fines (quite legitimately, I should add).
Faced with such an experience, it's no wonder that an increasing number of people vote with their feet and choose to buy their books. The experience is even worse for families - one of my neighbours has 3 children; on their second time of borrowing from the library they ratcheted up about £30 in fines and have never been back (either with fines or books)."
So, now, Lis Pub Libs, Roy Clare, Minister Hodge, MLA, DCMS, SCL, SYRUP, ACL, Ed Vaizey--- instead of your endless twittering, What are you going to do? and, When will it be done?
Posted by Perkins at August 10, 2008 10:58 AM
Comments
I used to share a house with a librarian. She reliably informed me that the 'fines' box was used as the donut fund for staff. I doubt much has changed....
Posted by: Another Black Cat at August 10, 2008 5:44 PM
People bring fines entirely upon themselves. You're given 3-4 weeks to return books to your library - can anyone seriously tell me that they have no time at all to return items in a period that long - or that they couldn't reach for the telephone or computer to renew them? Fines are an effective way of protecting public property, books that are in collective ownership. Others could be waiting for those items and people know full well what the deal is when they take them out. I'll admit, I've paid plenty of fines in my time, but it's a fair cop.
Posted by: Patrick at August 11, 2008 8:57 AM
First up, I'll put my hands up to working in a library. Secondly, I agree with a lot of what Perkins says about the endless twittering. The problem is that no-one is in charge of libraries nationally, in any real sense. They're all run by local authorities, who have their own agendas and priorities. In the past five years, services I have worked for have been asked to focus on education and learning, providing an access point for other services, contributing to the social care agenda and culture. Sometimes with a bit of reading thrown in. There seems to be no-one who is able or prepared to stand up and take a sensible decision nationally, whether it be on charging fines, or what libraries should fundamentally be for. I think that many library staff find this as frustrating as you do, Perkins.
Finally, I have to challenge the rubbish posted by Another Black Cat. Library finance is audited, and fines incomes has to tally with what is recorded on the management system. You are accusing hundreds of people of a serious crime based entirely on hearsay and your own prejudice.
Posted by: Claudia at August 11, 2008 10:39 AM
Returning books on time would be easier for many working people, of course, if libraries kept retail-style hours seven days a week - but on the other hand, what's to stop libraries having a 'night safe' type of returns letterbox on the outside wall, so you could just post your books through?
Posted by: Amanda Field at August 11, 2008 1:16 PM
The Lis Pub Libs have been raging all day on this subject of library fines. A frenzy of opinion (though not many facts or identifiable pieces of information) bubbles away. It is as if the Russian army had taken up knitting and gossip.
Someone even went so far as to suggest that an outcome might be a research programme with a time table. Wowee.
Yet there is no chance whatsoever that the collective of those responsible will actually do anything- that the public would ever notice
Posted by: perkins at August 11, 2008 6:49 PM
Why don't the Lis Pub Libs (AKA the Judean People's Front, secondary committee) debate how many library fines can dance on the head of a pin? It would make as much sense.
Posted by: James Christie at August 12, 2008 9:42 AM
@Amanda, all the libraries I remember using have had a returns letterbox. It doesn't stop books coming back late.
Posted by: PW at August 12, 2008 6:36 PM
There are many libraries that don't have drop boxes. There was a time, at the height of the IRA bombings, when they were felt to be a security risk. Perhaps that policy, thankfully, can be reviewed now.
Posted by: perkins at August 17, 2008 9:18 AM